Service Request Ticket - # 21595

Service Request Information

CONTACT Name Callero, Peter   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 30, 2007 01:54 PM
Department Social Science Phone 88352
Location Email callerp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030671[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. C760Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:E9:B3:96

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Aug 02, 2007 11:12 AM 
Task reassigned to Michael Orr.
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Michael Orr Aug 02, 2007 11:12 AM 
He just needed the manual and to have a few
questions about wireless answered. Taken care of.
Closing ticket.
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Michael Orr Aug 02, 2007 11:02 AM 
Going to take the user manual over to him and
answer any other questions he's got.
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Michael Orr Aug 02, 2007 09:26 AM 
Called and left vm asking for a bit more detail as
well as a time to come by his office. According to
Brian's notes everything is all set up so I'm not
sure what they need to know about the lap top.
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Michael Orr Aug 02, 2007 09:24 AM 
Brian Witt did the setup and delivery for this
laptop. According to his notes from that ticket
(21025) everything should be all set up. Not sure
what exactly it is they need. Calling to see if
he's in.
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Adam Bates Aug 01, 2007 02:19 PM 
Called back. WOU# 20060803[Edit Inv] He will be available 
until 5:00 today.
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Audrey Sundkvist Aug 01, 2007 08:52 AM 
Called; left a voice mail asking for a timeframe
we can get a hold of Peter and for the correct WOU
number (the one on the Laptop as opposed to the
one from his desktop machine that we were given).
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Christian Mendez Jul 30, 2007 01:57 PM 
The Laptop is a Dell XPS M1210

The Division needs help setting it up since its 
brand new and they have no idea as to where to go 
from here. No documentation came with it, it was 
dropped off.

He is flexible to come see a tech here he needs a 
call.

Available between 2-3pm today.
Tomorrow not available
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