Service Request Ticket - # 21599

Service Request Information

CONTACT Name Gamaney, Ligoy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 31, 2007 08:37 AM
Department Emeritus and Retired Faculty and Staff Phone 5033906431
Location Email gamanel@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20031369[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Precision Workstation 450 2.66GHz
Serial No. 8R4H251 Location PDR

CPU 2 Xeon 2.66GHz


OS Unknown Software MS Office Pro 2003 from P0049555, transfered from W#20030728 Acrobat Pro 7 from P0057687

Wired NIC 00:0D:56:F9:DC:5D

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Jul 31, 2007 03:54 PM 
printer installed on the students profile.
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Myron Hoeckle (Student) Jul 31, 2007 03:16 PM 
Task reassigned to Myron Hoeckle.
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Myron Hoeckle (Student) Jul 31, 2007 03:16 PM 
heading over.
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Courtney Carlson Jul 31, 2007 03:07 PM 
As it says in last memo, student worker having a 
problem logging in. Student Christian Rogers 
called in and is unable to do his work until he 
can log in.

crogers05
V00200894
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Michael Orr Jul 31, 2007 10:34 AM 
Joe, not sure how/if this should be added to an OU
as an scripted printer add for the print shop.
Closed and flagged it under you so you can do that
if you see fit. Otherwise just unflag and let it
die. All three computers have it added under
Ligoy's login for now. Only student workers might
be an issue.
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Michael Orr Jul 31, 2007 10:33 AM 
Task reassigned to Joe Crowe.
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Michael Orr Jul 31, 2007 10:33 AM 
Set up. I'm thinking maybe Joe should add this
printer so that anyone who works in the print shop
gets it mapped automatically? The problem was that
I had logged in as myself and added it and it
wasn't showing up on Ligoy's login.
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Courtney Carlson Jul 31, 2007 10:14 AM 
ITC 112 still, two machines already hooked up to 
printer are working fine... machine on front 
counter won't print. Asked if there was an error 
message and he said that they just cant find the 
icon and wanted someone to come over there and 
look at it. Printer: HL penguine.
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Michael Orr Jul 31, 2007 09:35 AM 
Task reassigned to Michael Orr.
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Michael Orr Jul 31, 2007 09:35 AM 
Set up and good to go.
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Brian Witt Jul 31, 2007 09:34 AM 
Called. Someone is already over there?
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Courtney Wehner Jul 31, 2007 08:39 AM 
He is talking about the computer in ITC 112 in 
the front. He said that he needs to be able to 
print to that printer(20060580) from that 
computer. He will be in from 8a-5p
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