Service Request Ticket - # 21600

Service Request Information

CONTACT Name Heide, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 31, 2007 10:20 AM
Department College of Education Phone 88324
Location Email heidek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20040646[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. 6TH8Z61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office PRO 2003 from P0051751

Wired NIC 00:11:43:BA:F7:85


TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public

Entered by Date Memo
Michael Orr Jul 31, 2007 11:03 AM
****This is an email****

Katherine,

Hi, this is Mike from Computing Services. I'm
emailing in response to your question about the
screen saver options that have changed. These
changes are part of the new system lock down
procedure that we've implemented at the
recommendation of the OUS technology editors. Your
computer will lock itself down after 1 hour of
inactivity.

If you have any further questions you can read our
post at our UCS tech blog located at:

http://www.wou.edu/ucs/blogs/whats_new/archives/2007/06/desktop_change.html

If you still have questions or concerns you can
email the help desk at ucshelpdesk@wou.edu or call
them at 88925 and they will include the
information in this help desk ticket. The ticket
number is 21600. I hope this answers your question.

Thank you,

Mike
UCS Tech
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Michael Orr Jul 31, 2007 11:00 AM
Task reassigned to Michael Orr.
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Michael Orr Jul 31, 2007 10:59 AM
Talked to Joe. Custom screensavers are gone.
They're no longer allowed. I'm going to email
Katherine and let her know this and give her a
link to the new policy as listed in our blog.

blog:
http://www.wou.edu/ucs/blogs/whats_new/archives/2007/06/desktop_change.html
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Courtney Carlson Jul 31, 2007 10:40 AM
She said that recently her screen saver options 
have changed, not initiating. Everyone else in 
Payroll had the same change. She is wondering if 
it something CS changed, and whether it is a 
campus-wide change or just in Payroll department.
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