Service Request Ticket - # 21601

Service Request Information

CONTACT Name Barwig, Gary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 31, 2007 10:31 AM
Department Service Learning & Career Development Phone 88663
Location Email barwigg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Jul 31, 2007 02:14 PM 
Machine is all set
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Brian Witt Jul 31, 2007 12:43 PM 
I have also added Gary to the admin group
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Brian Witt Jul 31, 2007 12:17 PM 
Machine did not have enough memory to install the
printer driver (256mb required, only 255mb
available). Audrey came over and gave me an
additional 128mb stick to add to the machine,
which allowed the driver installation.  The
computer is also very slow and out of date. 
Deleted old profiles, ran Ccleaner, updated
internet browsers, and currently working on
getting windows updates.
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Brian Witt Jul 31, 2007 10:45 AM 
Task reassigned to Brian Witt.
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Courtney Carlson Jul 31, 2007 10:38 AM 
I looked for an old SR to add to, none showed up 
on his name.

He says printer was swapped out for a new one 
within the last couple days and his "computer 
isn't showing the new printer as an option. The 
printer doesn't seem to be installed on my 
computer."

He tried sending print jobs to the name of the 
old printer "Big Mac" and nothing happens. No 
error message.
It's a DeskJet 86940.

Location: Kitchen Office, 1494
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