Service Request Ticket - # 21607

Service Request Ticket - # 21607

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Service Request Information

CONTACT	Name	Kelley, Patricia A.	Date	Aug 01, 2007 09:02 AM
	Department	The Research Institute	Phone	88753
	Location		Email	kelleyp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20020449 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	1702FP, 17 inch flat panel display
	Serial No.	MX-086152-47605-2C6-DVCY	Location	PDR

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	morr@wou.edu	88925

Tracking

Entered by	Date	Memo
Michael Orr			Email Public
Entered by	Date	Memo
Michael Orr	Aug 29, 2007 04:08 PM	Task reassigned to Michael Orr.	Add Attachment
Michael Orr	Aug 29, 2007 04:08 PM	**This is an email** Patricia, We received a help desk call from you on August first regarding an email that had been returned. We attempted to contact you for more information several times but haven't heard back so we can not proceed on the ticket. We haven't heard from you in the past month regarding this ticket so I'm going to go ahead and close the ticket out. If this problem still exists please feel free to contact us at ucshelpdesk@wou.edu or call us at 88925 with more information and we'd be happy to reopen the ticket and work on resolving your issue. If you have any questions or concerns please feel free to contact us. Please include your task number of 21607 in any future correspondence. Mike UCS Tech	Add Attachment
Audrey Sundkvist	Aug 27, 2007 02:18 PM	Called and left a message asking for info.	Add Attachment
Michael Orr	Aug 13, 2007 10:09 AM	Put this on hold until we hear from her.	Add Attachment
Michael Orr	Aug 13, 2007 10:09 AM	left another vm checking up on this. We still have no info about the issue. Asked again that she forward the email or call us so we can come by and look at it.	Add Attachment
Audrey Sundkvist	Aug 10, 2007 12:45 PM	Called and left a message asking her to send an email or call us to let us know times she is available for us to help her.	Add Attachment
Michael Orr	Aug 02, 2007 08:33 AM	Didn't get user. Left a vm asking for some more info or for her to forward the email to ucshelpdesk@wou.edu with a note including the ticket number.	Add Attachment
Michael Orr	Aug 02, 2007 08:31 AM	There's pretty much no info in this ticket. I'm going to call the user to find out more details, but we don't know exactly what she's talking about. A copy of the email she's referring to would be instructive.	Add Attachment
Kevin Elmore	Aug 01, 2007 09:03 AM	kelleyp is her unsername.	Add Attachment