Service Request Ticket - # 21609

Service Request Information

CONTACT Name Lange, Marjory   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 01, 2007 09:29 AM
Department Humanities Division Phone 88307
Location Email langem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20050123[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. BXMWW71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software

Wired NIC 00:12:3F:8F:C3:17


TECHS Submitted by Adam Bates Contact abates@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public

Entered by Date Memo
Joe Crowe Aug 08, 2007 03:58 PM
PS replaced
Add Attachment
Joe Crowe Aug 07, 2007 12:03 PM
they denied the part (even though I copied the
text from a successful request).
Add Attachment
Joe Crowe Aug 06, 2007 10:32 AM
part was ordered on Friday.
Add Attachment
Michael Orr Aug 02, 2007 10:41 AM
On further testing it's the power supply, not the
mobo. Gave joe the part for replacement.
Add Attachment
Michael Orr Aug 02, 2007 10:28 AM
Task reassigned to Joe Crowe.
Add Attachment
Michael Orr Aug 02, 2007 10:28 AM
Power supply seems to be operational. I think this
is a mobo issue.
Add Attachment
Michael Orr Aug 02, 2007 10:19 AM
AMBER LIGHT!
Add Attachment
Michael Orr Aug 02, 2007 09:27 AM
This isn't actually a thin client, but an
optiplex. I'm guessing that this is an issue with
an amber light or overheating type problem.
There's a class in there at the moment. Going to
wait until 10 and then go over and see if I can
get a look at the machine.
Add Attachment
Adam Bates Aug 01, 2007 01:01 PM
The class is over so you can check it out anytime.
Add Attachment
Brian Witt Aug 01, 2007 11:49 AM
Left VM asking when her class starts this afternoon
Add Attachment
Brian Witt Aug 01, 2007 10:19 AM
Task reassigned to Brian Witt.
Add Attachment
Brian Witt Aug 01, 2007 10:18 AM
There was a class in 003
Add Attachment
Brian Witt Aug 01, 2007 10:16 AM
I'll check it out...
Add Attachment
Adam Bates Aug 01, 2007 09:30 AM
Student using the machine during a class had the 
machine crash twice within 30 min. Lange would 
like to use the machine for a class this 
afternoon.
Add Attachment