Task reassigned to Brian Witt.

Joe gave me a call when I was on Vacation, we receive.

****This is an email****
Hey Coach,

The FireStore FS-4 DSV has been RMA requested to
Focus Enhancements. RMA # 58035

They say it can take up to three weeks to get
everything done.

-- 
If there are any other issues or problems that
arise with this project please feel free to email
us at ucshelpdesk@wou.edu or to call us at 88925.

Thanks,

Myron Hoeckle
UCS Senior Tech
Western Oregon University
Phone: 838-8925
mhoeckle@wou.edu

8-8383

****This is an email****
Hi Myron,
Thank for for sending the invoice. We have issued
you RMA# 58035. Please ship the unit and battery
to the address below for repairs. Include a
packing list of all items included in box.
 
Focus Enhancements
ATT: RMA # 58035
1370 Dell Avenue
Campbell, CA 95008
 
Repairs are taking about 3 weeks from the time we
receive them.
Thank you
Jody
Support
Focus Enhancements
763-398-1658 (technical support phone)
763-571-7688 (technical support fax)
www.focusinfo.com/support/
 
Register your product at:
http://www.focusinfo.com/support/warranty.asp
 
Please attach this e-mail string to all future
replies.

****This is an email****
Hi Myron,
The attachment did not come through. Please re-send.
Jody
Support
Focus Enhancements
763-398-1658 (technical support phone)
763-571-7688 (technical support fax)
www.focusinfo.com/support/
 
Register your product at:
http://www.focusinfo.com/support/warranty.asp
 
Please attach this e-mail string to all future
replies.

From: mhoeckle@wou.edu [mailto:mhoeckle@wou.edu]
Sent: Thu 8/2/2007 5:50 PM
To: Support
Cc: Geol Yeadon
Subject: Website RMA Request

The following is a website Return Material
Authorization (RMA) request:

First Name: Myron
Last Name: Hoeckle
Title: Senior Techniction
Email: mhoeckle@wou.edu
Phone: 503-838-8925
Address: 345 Monmouth Ave. North
City: Monmouth
State: OR
Postal Code: 97361
Country: United States
Company: Western Oregon University
Industry: Education
Product Category: Digital Signage, Video Acquisition
I am a: End User
Contact Preference: Email
RMA Purpose: Repair
Product Name: FS-4
Product Name (if Other):
Product Model: FireStore FS-4
Serial Number: 14198
Manufacture Date: 1206
Failure Symtpom / Condition: The unit will not
charge the battery, and that battery is extremely
hard to remove (had to use a flat head screwdriver)

Attached: Invoice from Academic Superstore Austin
Texas.
If you need more information Contact via email for
documentation attachments.



Sales Order Number:
Invoice Number:

charging it now.

Josh Manning brought the device to the helpdesk 
(503-269-5577). I'll take it back to the tech 
area.