Service Request Ticket - # 21646

Service Request Information

CONTACT Name Schalock, Mark D.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 06, 2007 08:51 AM
Department The Research Institute Phone 88777
Location Email schalom@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20041039[Edit Inv] (opens in a new window) Bldg/Room OFF Remote User
Service Tag Description Dell Computer - 4600- TRI Purchased- TRI# 87321020
Serial No. Location Robin Barbier

CPU Unknown


OS Unknown Software MS Office Pro Plus 2007 from P0073053 11-2009, QSR Nvivo8 from VISA2009001082

Wired NIC 00:11:11:1F:F8:9A

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Aug 06, 2007 10:13 AM 
Paul moved his connection to another blade on the
switch. He's up and running now.
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Michael Orr Aug 06, 2007 09:46 AM 
Task reassigned to Brad Dougherty.
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Courtney Wehner Aug 06, 2007 08:56 AM 
I called and let Brad know about this.
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Courtney Wehner Aug 06, 2007 08:53 AM 
It takes along time to boot up and when his 
desktop comes up he cannot click on any icons, 
and he cannot open anything, but all of his icons 
are there. When he tried to open up OUtlook for 
example it told him that the server is not 
available.
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