Service Request Ticket - # 21661

Service Request Information

CONTACT Name Beaird, Sarah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 06, 2007 12:42 PM
Department College of Education Phone 88623
Location Email sarahb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20060427[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Optiplex GX620 SFF, Pent D, 3.40GHz,2x2M,800MHzFSB
Serial No. CH4D5C1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from TRI site license, FOLLOWING TRANSFERED TO NEW CPU W#20110530 JAN2012- Filemaker PRo 10 Adv license from P0072910, Camtasia Studio v7.1 and SnagIt v10 from VISA2011002726(upgrade of license formerly under Sarah Beaird but now transferred to Robbin Bull)

Wired NIC 00:19:B9:04:5D:7F


TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public

Entered by Date Memo
Joe Crowe Aug 09, 2007 03:02 AM
Reapplied FMPro update to TS5
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Michael Orr Aug 08, 2007 03:43 PM
Joe and I have between us figured out that the
problem is with TS5 and not with the database
itself. Called Sarah and let her know. She was
able to log into TS7 with no problem at all so
she's going to be using that for the time being.
Joe's going to try to figure out what's going on
with TS5.
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Michael Orr Aug 08, 2007 02:00 PM
Called, left vm asking when she'd be in to come
over and check out the problem.
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Courtney Carlson Aug 07, 2007 09:57 AM
Called in wondering the status on her task. She 
did receive an email (standard task info email).
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Christian Mendez Aug 06, 2007 12:44 PM
Task reassigned to Joe Crowe.
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Christian Mendez Aug 06, 2007 12:44 PM
She is the Admin on Winchester and cannot log in. 
it happens about every monday where she cannot 
get into the Ill. Database when accessing it 
through Remote Desktop or straight in and still 
cannot see it. She left a vm for Joe Crowe with 
further information. 
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