Service Request Ticket

Service Request Information

CONTACT	Name	Harding, Julie	Date	Aug 07, 2007 07:28 AM
	Department	VP Academic Affairs/Provost	Phone	88807
	Location		Email	hardinj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060234 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 3.40GHz 2x2M, 800FSB
	Serial No.	F1L9VB1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro 2003 from P0059051, Adobe CS3 Design Standard WIN from P0062312
	Wired NIC	00:13:72:A6:59:E9

TECHS	Submitted by	Mark Lyons	Contact	mlyons@wou.edu	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Aug 07, 2007 09:33 AM	It needed to have the serial number entered.	Add Attachment
Michael Orr	Aug 07, 2007 08:30 AM	Task reassigned to Brad Dougherty.	Add Attachment
Mark Lyons	Aug 07, 2007 07:34 AM	When she tries to open PDF it does open and within 30 sec, she gets a message and then the PDF goes blank. Error message she recieves is: "Adobe acrobat 8 pro. cannot be launched at this time. You must launch at least one other suite component, such as adobe photoshop before launching acobat 8 professional." She was gone since the first of July, and when she had gotten back yesterday.she had creative suite 3 on her computer, and then she started recieving the error message. She is wondering if creative suite 3 could be causing this. She is only going to be here this week, and then is going to be gone until Sept.	Add Attachment