Service Request Ticket - # 21680

Service Request Information

CONTACT Name Taylor, Ella   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 07, 2007 02:02 PM
Department The Research Institute Phone 88589
Location Email taylore@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020583[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4550, P4-2.53Ghz
Serial No. 6K3JT21 Location PDR

CPU Pentium 4-2.53GHz


OS Unknown Software

Wired NIC 00:07:E9:7E:58:38

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact ichinoea@wou.edu 88238

Tracking

Entered by Date Memo
Alex Ichinoe
Email

Public
Entered by Date Memo
Alex Ichinoe Aug 08, 2007 03:48 PM 
Restore complete and Travis has moved the data. He
called Ella to let her know. I am closing the task.
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Alex Ichinoe Aug 08, 2007 02:07 PM 
Restore is in progress now.
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Joe Crowe Aug 08, 2007 11:51 AM 
Task reassigned to Alex "FiveOh" Ichinoe.
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Courtney Wehner Aug 08, 2007 11:12 AM 
Both Brittany and her are having problems with 
the folder on the I: Folder: cochlearimplants
She said that her and Brittany are both in TO 232 
right now.
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Audrey Sundkvist Aug 07, 2007 04:12 PM 
Called and left a message requesting a time that
we could contact Brittany.
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Courtney Carlson Aug 07, 2007 02:33 PM 
Sent this message in Skype to techs:
There is a new request 21680. The caller said she 
wanted it marked as high priority. I didn't but I 
thought I'd let you know. More details in memo.
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Courtney Carlson Aug 07, 2007 02:26 PM 
Student worker Brittany Walker called in who 
works for Ella Taylor.

Brittany left her computer this afternoon and 
when she came back she went to continue her work 
that involves her using 25 folders in the Cocular 
(sp?) Implants Folder from the I drive, of those 
25 folders only 6 were there.

She is not exactly sure of the number of folders. 
She does not know the names of the folders or 
files within. They were there this morning though.

She is hoping she can get them restored and she 
cannot do any work until that time. She said that 
she wanted it noted as a high priority.

She works regular business hours and is usually 
at her desk.
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