Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Todd	Date	Aug 07, 2007 04:56 PM
	Department	Athletics	Phone	88516
	Location		Email	smithto@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20050762 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	JVYXG81	Description	Inspiron XPS, Pentium M, 2GHz/2MB Cache/533MHz FSB
	Serial No.	JVYXG81	Location	PDR
	CPU	Pentium M 2.0 GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0054544
	Wired NIC	00:12:3F:E5:15:85
	Wireless NIC	00:13:CE:3A:7C:F1

TECHS	Submitted by	Jeff Sawyer	Contact	jsawye1@wou.edu	88069
	Primary Technician		Contact	crowej@wou.edu	88955

Entered by	Date	Memo
Joe Crowe			Email Public
Entered by	Date	Memo
Courtney Wehner	Aug 08, 2007 12:41 PM	He just called and said that he switched cords and that fixed the problem. He said that he no longer needs anyone to come down and help. I am closing the task.	Add Attachment
Jeff Sawyer	Aug 07, 2007 05:06 PM	The problem is occuring on several different laptops when they try to use the S Drive. The problem just started happening today. If at all possible he would like to deal with this tomorrow morning.	Add Attachment
Jeff Sawyer	Aug 07, 2007 04:59 PM	Cell phone contact # 503-269-5577.	Add Attachment