Service Request Ticket - # 21696

Service Request Information

CONTACT Name Sullivan-Vance, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 08, 2007 04:09 PM
Department Student Success & Advising Office Phone 88389
Location Email sullivak@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20030663[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 2760Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320, Macromedia Studio MX 2004 from P0052515

Wired NIC 00:0C:F1:EA:55:F1


TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact sgregor@wou.edu 88925

Tracking

Entered by Date Memo
Skyler Gregory
Email

Public

Entered by Date Memo
Skyler Gregory Aug 24, 2007 11:17 AM
I'm closing this ticket since the issue isn't
occurring right now and they will call back in
next time it happens.
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Skyler Gregory Aug 24, 2007 11:16 AM
I ran ccleaner and checked the errors in the error
log. They were mostly created by Service Control
Manager which is probably normal.
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Skyler Gregory Aug 24, 2007 10:53 AM
When I got there they said there hadn't been any
problems in a few days (since they called it in)
so there wasn't much I could really do. I told
them to call next time it happened.
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Skyler Gregory Aug 24, 2007 10:42 AM
Task reassigned to Skyler Gregory.
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Courtney Wehner Aug 22, 2007 03:29 PM
It is frozen at the moment on the log in screen.
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Courtney Wehner Aug 22, 2007 03:28 PM
Student worker Alex Kunkle called back in and 
said that the same thing is happening again. It 
is the office computer and need help with this 
ASAP. They are there till 5p and back tomorrow at 
8a. 
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Myron Hoeckle (Student) Aug 09, 2007 03:00 PM
it seems to be in working order since Joe had
worked on it, I returned it.
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Myron Hoeckle (Student) Aug 09, 2007 09:30 AM
Task reassigned to Myron Hoeckle.
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Myron Hoeckle (Student) Aug 09, 2007 09:26 AM
just checked the machine I really want to know how
Joe fixed it.
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Myron Hoeckle (Student) Aug 09, 2007 09:17 AM
the computer was in the office Joe said he would
take a look at it last night.
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Myron Hoeckle (Student) Aug 08, 2007 04:28 PM
heading over now
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Myron Hoeckle (Student) Aug 08, 2007 04:27 PM
Brad: "I was goinng to head to do this tassk but I
really really really do not like to do any work
whatsoever and I am reading emailz"
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Courtney Wehner Aug 08, 2007 04:11 PM
he will be in till 5p and then back tomorrow from 
8-5p
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Courtney Wehner Aug 08, 2007 04:11 PM
This computer is at the front desk in AP 401. The 
computer will not open WORD, Excel, any other 
programs. It says "Program not responding" and so 
he clicks on the End Now. He has tried restarting 
and that has not helped. This is a student worker 
Alex who has called this in. It is working now, 
but will freeze any time probably. He needs the 
internet working so they can get to the 
calendars. 
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