Service Request Ticket - # 21702

Service Request Information

CONTACT Name Townsend, Kimber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 09, 2007 09:19 AM
Department College of Education Phone 88082
Location Email townsendk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040374[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, Intel Pentium 4, 2.80GHz, 800 FSB
Serial No. CLYHQ51 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro 2003 from P0049368, Filemaker pro 8( installed as v7) from P0055050

Wired NIC 00:11:11:36:B3:BF

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact 88925

Tracking

Entered by Date Memo
UCS Tech
Email

Public
Entered by Date Memo
Brian Witt Aug 09, 2007 09:39 AM 
User had the network cable plugged into an
inactive port...I plugged it into an active port...BAM
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Brian Witt Aug 09, 2007 09:24 AM 
Heading over...
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Courtney Wehner Aug 09, 2007 09:21 AM 
He can log onto the network but when he tries to 
log onto the internet it tells him that the page 
was not found. He said that this computer was set 
up yesterday. He is hoping to get someone to come 
out and help him before he leaves at noon.
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