Service Request Ticket - # 21716

Service Request Information

CONTACT Name Leslie, Gail Ann   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 10, 2007 09:16 AM
Department The Research Institute Phone 88756
Location Email leslieg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060808[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Optiplex 745 SFF, 2.13GHz, 2M, 1066MHz FSB
Serial No. 248T2D1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Vista Business downgraded to XP Pro, MS Office Pro 2003 from TRI site license, Adobe Acrobat 8 Pro from P0063151

Wired NIC 00:1A:A0:4A:B6:A1

TECHS Submitted by Catherine Bridge Contact cbridge@wou.edu 88069
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Aug 10, 2007 04:10 PM 
Task reassigned to Brad Dougherty.
 Add Attachment
Brad Dougherty Aug 10, 2007 04:10 PM 
She uses Eudora. We don't support Eudora.

She wasn't able to replicate or explain the
problem at all. Closing the task.
 Add Attachment
Brad Dougherty Aug 10, 2007 03:22 PM 
Called her. She said she would call me back.
 Add Attachment
Catherine Bridge Aug 10, 2007 09:18 AM 
For the last few weeks she is "recieving emails 
twice" and it takes a few days before her deleted 
emails appear in the deleted folder.
 Add Attachment