Service Request Ticket - # 21719

Service Request Information

CONTACT Name Charlton, Deb   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 10, 2007 01:41 PM
Department Graduate Studies Phone 88597
Location Email charltod@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060331[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 Thin Client #NTC-10Z-00
Serial No. 0629YB00D8 Location PDR

CPU Unknown


OS Unknown Software MS Office Pro 2003 license from P0059051

Wired NIC 00:14:4F:48:83:56

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Aug 10, 2007 01:55 PM 
Task reassigned to Michael Orr.
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Michael Orr Aug 10, 2007 01:55 PM 
Called her. it's working fine now. Closing ticket.
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Christian Mendez Aug 10, 2007 01:42 PM 
the thin client in AD207 went down. She was 
logged in and using it, stepped out for a second, 
and it had kicked her off. It will NOT let her 
log in now.

This is the first time she has noticed the 
problem.
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