Service Request Ticket - # 21730

Service Request Information

CONTACT Name Walkowiak, Erin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 13, 2007 01:54 PM
Department College of Education Phone 88672
Location Email ewalkow@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020491[Edit Inv] (opens in a new window) Bldg/Room SSC 141
Service Tag 4773F21 Description Dimension 4550, P4 at 2.40GHz
Serial No. 4773F21 Location Not Networked

CPU Pentium 4-2.40GHz


OS Software Office XP Pro from P0041246
TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact knabet@wou.edu 88507

Tracking

Entered by Date Memo
Travis Knabe
Email

Public
Entered by Date Memo
Travis Knabe Aug 17, 2007 09:15 AM 
restored
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Travis Knabe Aug 14, 2007 04:31 PM 
Task reassigned to Travis Knabe.
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Travis Knabe Aug 14, 2007 04:31 PM 
Not all the tapes were on campus.  They were
returned today, and the restore process was
started.  At this time 16:30 the restore is still
in progress.  Should be done at the beginning of
the business day tomorrow.
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Courtney Carlson Aug 14, 2007 02:52 PM 
Called to see status of restore as she cannot 
continue her word until that time. Told her I 
would make a note of her call.
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Audrey Sundkvist Aug 13, 2007 02:30 PM 
Task reassigned to File Restore.
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Audrey Sundkvist Aug 13, 2007 02:29 PM 
Erin's user login: ewalkow
File to be restored: \\cougar\My
Documents\TutorAcademy
Date to restore to: 8/12/07 (anytime of day)
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Audrey Sundkvist Aug 13, 2007 02:21 PM 
Task reassigned to Audrey Sundkvist.
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Courtney Wehner Aug 13, 2007 01:55 PM 
She will be in most of the afternoon. She said 
you should call first if she needs to be there.
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Courtney Wehner Aug 13, 2007 01:54 PM 
She could not find this folder in the recycling 
bin and is hoping to get it back.  When she goes 
into My Documents, it is normally listed as a 
folder right there.
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