Service Request Ticket - # 21735

Service Request Ticket - # 21735

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Service Request Information

CONTACT	Name	Weber, Roberta	Date	Aug 14, 2007 08:14 AM
	Department	Student Success & Advising Office	Phone	88576
	Location		Email	weberr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030663 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	2760Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320, Macromedia Studio MX 2004 from P0052515
	Wired NIC	00:0C:F1:EA:55:F1

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	morr@wou.edu	88925

Tracking

Entered by	Date	Memo
Michael Orr			Email Public
Entered by	Date	Memo
Michael Orr	Aug 14, 2007 11:07 AM	Task reassigned to Michael Orr.	Add Attachment
Michael Orr	Aug 14, 2007 11:07 AM	Called in. Took care of the out of date shortcuts. Closing ticket.	Add Attachment
Courtney Carlson	Aug 14, 2007 10:59 AM	Called back. Told them I'd notify Mike and he'd call back if he needed to still talk to her.	Add Attachment
Michael Orr	Aug 14, 2007 10:36 AM	Called again. Did not leave vm.	Add Attachment
Michael Orr	Aug 14, 2007 09:53 AM	Called and left a vm for a time to remote connect or come by and update the icons for them. Just delete the calendar icon and update the wouemail to www.wou.edu/newmail	Add Attachment
Michael Orr	Aug 14, 2007 09:52 AM	There are two icons on a lot of the office machines around that say "wouemail" and "woucalendar". These shortcuts point to OLD locations for old software. There isn't anything wrong with the machine (at least not in this respect) the icons just point to invalid locations.	Add Attachment
Courtney Wehner	Aug 14, 2007 08:53 AM	She called back and said that when they log onto the calendar icon wouemail, and woucalendar it tells them "It is trying to conect ot the IP address 140 211 116 100 Fails to connect" She said that she can get to the calendar from another computer but not this one.	Add Attachment
Brad Dougherty	Aug 14, 2007 08:40 AM	Task reassigned to Brad Dougherty.	Add Attachment
Brad Dougherty	Aug 14, 2007 08:40 AM	I couldn't find anything wrong with it.	Add Attachment
Brad Dougherty	Aug 14, 2007 08:29 AM	Working on it.	Add Attachment
Courtney Wehner	Aug 14, 2007 08:20 AM	I Skyped the techs.	Add Attachment
Courtney Wehner	Aug 14, 2007 08:16 AM	This is the computer they use for scheduling and she said they need it working ASAP.	Add Attachment
Courtney Wehner	Aug 14, 2007 08:15 AM	This computer was taken in last week for the same problem. It runs really slowly. It is saying "Cannot display the webpage"	Add Attachment