Service Request Ticket - # 21738

Service Request Information

CONTACT Name Carlson, Jan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 14, 2007 08:58 AM
Department Advancement & Foundation Phone 88725
Location Email carlsonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020661[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, Pentium 4, 2.80 GHz
Serial No. 877KW21 Location PDR

CPU Pentium 4-1.7GHz


OS Unknown Software Office XP Pro from P0042963

Wired NIC 00:07:E9:78:5A:0B

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Aug 14, 2007 11:13 AM 
Task reassigned to Myron Hoeckle.
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Myron Hoeckle (Student) Aug 14, 2007 11:13 AM 
she was able to get in.
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Myron Hoeckle (Student) Aug 14, 2007 11:11 AM 
this student had a disconnected session. we logged
her off, going to call to see if she can connect now.
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Joan Guralnick Aug 14, 2007 10:45 AM 
Student's login dfetsch05
so a session is locked on TS3
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Brian Witt Aug 14, 2007 09:37 AM 
Called again...no one home
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Brian Witt Aug 14, 2007 09:08 AM 
Left VM for her asking for times
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Courtney Wehner Aug 14, 2007 09:02 AM 
I Skyped the techs
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Courtney Wehner Aug 14, 2007 09:00 AM 
This computer is in CO 203. She cannot log off, 
and they are using this computer for important 
work that she cannot do right now. It all needs 
to be this morning ASAP. You can call #88671. The 
worker using this computer will only be there 
till 10a and she needs to get the work done 
before that.
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