Service Request Ticket - # 21739

Service Request Information

CONTACT Name Braun, Debbie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 14, 2007 09:54 AM
Department College of Liberal Arts and Sciences Phone 14220
Location Email braund@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20060231[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 54L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A8:B4:F2


TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public

Entered by Date Memo
Audrey Sundkvist Aug 20, 2007 11:16 AM
Task reassigned to Audrey Sundkvist.
Add Attachment
Audrey Sundkvist Aug 20, 2007 11:16 AM
****This is an email****
Hi Audrey,
 
Looks like everything is working.  Thanks.
 
Jason
Add Attachment
Audrey Sundkvist Aug 17, 2007 12:12 PM
****This is an email****
Hi Jason,

An issue with your email account was found and
resolved server side. Please reply to this email
or call us at extension 88925 to let us know if
you're receiving emails now.

Thank you,
Audrey Sundkvist
UCS Tech
Add Attachment
Joe Crowe Aug 17, 2007 01:16 AM
waitej
Add Attachment
Audrey Sundkvist Aug 16, 2007 11:53 AM
Do we have Jason's email? I cannot find him in the
WOU "find it" search or this task.
Add Attachment
Joe Crowe Aug 14, 2007 11:55 PM
I suspect it's solved now.  The normal command
that is run after setting up email accounts (sudo
newaliases, seems broken).  Please confirm with a
new test msg.
Add Attachment
Michael Orr Aug 14, 2007 10:43 AM
Ok, it wasn't Joanie it was Joan. She's entering a
note right now to update the task so we can talk
to him directly.
Add Attachment
Joan Guralnick Aug 14, 2007 10:42 AM
Debbie Braun just called back.  Jason Waite is 
still not rec'ing email.  He told Debbie that 
the error message he receives is Network access 
denied.  I asked her a bunch of questions 
like "when does he gets this error" and of 
course she couldn't answer any of them.  I 
finally pried his cell phone number out of herit 
is 518-701-4738
Add Attachment
Michael Orr Aug 14, 2007 10:41 AM
Called Debbie and she said that she'd just talked
to Joanie (um...okay...) and that I should check
with her about what they just talked about.

Let Debbie know we'd sent him a test email and
asked if he could check when he's back in the
office to see if it came through.

I checked Joanie's desk and she's not currently
there. I'll check again later.
Add Attachment
Michael Orr Aug 14, 2007 10:39 AM
The phone number listed below still goes to Jane
Babson's voicemail. Going to call Debbie and let
her know we sent a test email.
Add Attachment
Michael Orr Aug 14, 2007 10:24 AM
I was able to send the email without error so he's
in the system. I also looked him up in active
directory and he's in there.
Add Attachment
Michael Orr Aug 14, 2007 10:22 AM
****This is an email****

Jason,

This is Mike from University Computing. This is a
test email to see if you can receive emails. If
you do receive this email please call the help
desk at 88925 and let them know that you've
received it. Alternatively you can "reply all" and
let us know.

If you have any questions or comments about this
issue please feel free to email us at
ucshelpdesk@wou.edu or call us at 88925 and let us
know. Your ticket number is 21739.

Thank you,

Mike
UCS Tech
Add Attachment
Courtney Carlson Aug 14, 2007 09:59 AM
Is able to send out email successfully.
Add Attachment
Courtney Carlson Aug 14, 2007 09:58 AM
New Faculty member Jason Waite is not receiving 
email. She is calling on his behalf because she 
will be easier to contact and can easily get in 
touch with him.

UPC on machine 20060231[Edit Inv]
8-9495
V00223301

Will check if he is able to send email and will 
call back. 
Add Attachment