Service Request Ticket - # 21753

Service Request Information

CONTACT Name Ryan, Irene   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 14, 2007 03:35 PM
Department Phone 88425
Location Email ryani@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20050248[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP Laserjet 4250dtn #TB372ll/a
Serial No. CNDXC20843 Location PDR

Model #TB37211/a Hostname itc002.wou.edu
Notes IP: 140.211.114.23 Ink/Toner Refill HP 42A or HP 42X

Wired NIC 00:13:21:26:55:D0

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Aug 14, 2007 03:57 PM 
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Aug 14, 2007 03:57 PM 
A power cycle worked fine.
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Christian Mendez Aug 14, 2007 03:37 PM 
She is in ITC 002 and is trying to print but the
printer has this error message on the display:
49.ff04 service error

So, nothing is printing to said printer in the
room. She will be there with some international
students until 4:15pm
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