Service Request Ticket - # 21757

Service Request Information

CONTACT Name Silbernagel, Darin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 15, 2007 07:18 AM
Department VP Finance & Administration Phone 88176
Location Email silbernd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051168[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2FS Ultra-Thin Client - NTC-15Z-00
Serial No. 0619BB80CB FRU S#0619BB80AC Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:3B:A9:61

TECHS Submitted by Mark Lyons Contact mlyons@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Aug 15, 2007 09:02 AM 
Task reassigned to Brad Dougherty.
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Brad Dougherty Aug 15, 2007 09:02 AM 
Travis and Alex handled this.
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Mark Lyons Aug 15, 2007 07:23 AM 
He is not able to log into any of the windows 
boxes using his thin client, but he is able to 
connect to the portal through the web. An error 
message he recieved made references to rights 
access on the remote servers.
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