Service Request Ticket - # 21759

Service Request Information

CONTACT Name Summers, Jill   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 15, 2007 08:15 AM
Department Bookstore Phone 88300
Location Email summersj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051173[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2FS Ultra-Thin Client - NTC-15Z-00
Serial No. 0619BB81A1 FRU S#0619BB818C Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:3B:A9:C3

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Aug 16, 2007 11:00 AM 
Task reassigned to Brad Dougherty.
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Brad Dougherty Aug 16, 2007 11:00 AM 
I called and left her message and let her know
that she should be able to log in.
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Brad Dougherty Aug 15, 2007 09:10 AM 
I called her and let her know about the temp fix.
Please call her back when this is resolved.
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Courtney Wehner Aug 15, 2007 08:17 AM 
She has a thin client and is the third person I 
guess to call about this problem. She said that 
she was told she could not unplug her thin client 
to restart it so she doesn't know what to do.
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