Service Request Ticket - # 21760

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 15, 2007 08:18 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051156[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 Ultra-Thin Client - NTC-10Z-00
Serial No. 0612YB00E9 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:0E:8F:7F

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Aug 16, 2007 12:04 PM 
Task reassigned to Brad Dougherty.
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Brad Dougherty Aug 16, 2007 12:04 PM 
Called her and let her know that the TS servers
are up and running.
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Brad Dougherty Aug 15, 2007 09:07 AM 
I called and let them know how to use TS 9 so that
they can get in.
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Courtney Wehner Aug 15, 2007 08:19 AM 
She tried to restart this one and now it is 
frozen on the start up screen. These are the thin 
clients behind the reference desk at the library.
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