Service Request Ticket

Service Request Information

CONTACT	Name	Tish, Twi	Date	Aug 15, 2007 08:24 AM
	Department	Registrar’s Office	Phone	88185
	Location		Email	tisht@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050778 (opens in a new window)	Bldg/Room	ITC Fee Payment
	Service Tag	C5Z5L81	Description	OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
	Serial No.	C5Z5L81	Location	ITC Fee Payment (was Reg/Twi Tish)
	CPU	Pentium 4-3.2GHz
	OS		Software	MS Office Pro 2003 from P0054700
	Wired NIC	00:12:3F:95:42:AD

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Aug 16, 2007 12:07 PM	Task reassigned to Brad Dougherty.	Add Attachment
Brad Dougherty	Aug 16, 2007 12:07 PM	Called and left her a message letting her know that 1,7 and 10 are up now.	Add Attachment
Skyler Gregory	Aug 15, 2007 09:13 AM	Needs a call back when the problem is resolved	Add Attachment
Skyler Gregory	Aug 15, 2007 09:05 AM	user is able to log in on ts9 (which is actually 6) but is now having a problem with contribute (a program she uses) but she is having her supervisor take a look at it. I'll close the task since they might be able to fix that problem on their own.	Add Attachment
Skyler Gregory	Aug 15, 2007 09:01 AM	Task reassigned to Skyler Gregory.	Add Attachment
Courtney Wehner	Aug 15, 2007 08:29 AM	The error is telling her "profile cannot be loaded, check that you are connected to the network." Travis came over and told me to tell her to log onto ts9 and she said that it worked. She said that she had things set up on ts8 for her to use and so she is not sure if it will appear on ts9. She will call back if she finds what she needs.	Add Attachment