Service Request Ticket - # 21771

Service Request Information

CONTACT Name Carlson, Jan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 15, 2007 02:31 PM
Department Advancement & Foundation Phone 88725
Location Email carlsonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030618[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 3VC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320, Adobe Creative Suite Prem from P0049555, Dreamweaver MX2004 from P0047671 moved from W#20030381 for use by Micheal Baird 10/2005

Wired NIC 00:0C:F1:E9:F9:DF

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Aug 15, 2007 03:04 PM 
Task reassigned to Myron Hoeckle.
 Add Attachment
Myron Hoeckle (Student) Aug 15, 2007 03:04 PM 
the mouse was working upon arrival. I moved her
mouse to the right side per her request and tested
it there, worked fine, I told her to call if she
had any more problems.
 Add Attachment
Courtney Wehner Aug 15, 2007 02:34 PM 
I skyped the techs
 Add Attachment
Courtney Wehner Aug 15, 2007 02:32 PM 
She was VERY rude and VERY clear that someone had 
to help her with her mouse NOW. When I asked her 
what was wrong with it she said it didn't work 
and she had been trying to fix it for the past 
couple hours.  That was all I could get out of 
her. Sorry and good luck.
 Add Attachment