Service Request Ticket - # 21772

Service Request Information

CONTACT Name Hale, Karla   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 15, 2007 02:50 PM
Department Phone 88597
Location Email halek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20030468[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description PO: P0034708; 17
Serial No. MX08G152476051BGAESP Location PDR
TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Aug 16, 2007 11:53 AM 
Installed office update package
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Brian Witt Aug 16, 2007 10:53 AM 
Heading over
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Adam Bates Aug 16, 2007 09:32 AM 
Called back. She will be around all day today.
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Brian Witt Aug 16, 2007 09:21 AM 
Left VM for times
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Brian Witt Aug 16, 2007 09:07 AM 
Task reassigned to Brian Witt.
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Myron Hoeckle (Student) Aug 15, 2007 04:15 PM 
stopped by no one was home.
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Courtney Wehner Aug 15, 2007 03:02 PM 
The webiste she was told to go to was:
http://www.microsoft.com/downloads/details.aspx?
FamilyId=941B3470-3AE9-4AEE-8F43-
C6BB74CD1466&displaylang=en
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Courtney Wehner Aug 15, 2007 02:53 PM 
She thinks that she needs to have a compatability 
pack updated on her machine (that is what the 
error message tells her) She went to the site it 
told her to go to for downloading and it told her 
that she "needs to have a converter to display 
correctly."
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