Network controller drivers were not installed.
Installed those, updated sophos, did a repair on
the  wireless connection, windows updates. She's
all set

Called back. She will be around all day today.

Task reassigned to Brian Witt.

She said that this has happened multiply times 
and after a tech comes out to fix it, it seems to 
be only fixed for a short time. She is not sure 
if she needs to connect it to the network every 
once in awhile. She would like a call.