Service Request Ticket - # 21779

Service Request Information

CONTACT Name Barry, Angie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 15, 2007 04:47 PM
Department Campus Public Safety Phone 88481
Location Email barrya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20060624[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Inspiron 6400 Dual Core, 1.83GHz, 667MHz FSB
Serial No. 88MJVC1 Location PDR

CPU Intel Core 2 Duo T5600(2MB/1.86GHz/667MHz)


OS Unknown Software Roxio Creator basic(bundled), MS Office 2007 Pro Plus from P0061124 installed as Office Pro 2003, Windows Vista Business but installed as Windows XP Pro

Wired NIC 00:19:B9:63:6F:C9


Wireless NIC 00:19:7E:42:4D:8B

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Aug 16, 2007 11:53 AM 
Thawed, changed password, froze, delivered.
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Brian Witt Aug 16, 2007 10:20 AM 
It has deep freeze and was frozen with the wrong
password
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Brian Witt Aug 16, 2007 09:24 AM 
On my waaaaaay
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Brian Witt Aug 16, 2007 09:08 AM 
Task reassigned to Brian Witt.
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Courtney Wehner Aug 15, 2007 04:49 PM 
It uses an universal password that is working on 
all of the other laptops except this one. The 
laptop will be at Angie's desk in WC 210. She 
will be in tomorrow at 7a so anytime a tech can 
go over there would be great!
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