Service Request Ticket - # 21781

Service Request Information

CONTACT Name Van Matre, Shane   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 15, 2007 08:16 PM
Department Athletics Phone 88121
Location Email pubsports@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060257[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 14L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051, moved from W#20010687-Macromedia Flash and Dreamweaver MX from P0041412,Flash and Dreamweaver MX 2004 Upgrade from P0044393, Extenssis Portflio 6 from P0040999 moved to W#20040951 12-2005, Adobe Acrobat 5.0 from P0041415, 80/20 share Adobe Creative Suite Premium from P0049796,

Wired NIC 00:13:72:A6:14:2B

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Aug 16, 2007 04:05 PM 
I added Shane as an admin and told the people in
the office to Log Off and not Shut Off the machine
so that Shane can loginto it.
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Audrey Sundkvist Aug 16, 2007 03:56 PM 
Task reassigned to Audrey Sundkvist.
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Adam Bates Aug 16, 2007 02:37 PM 
Called back. He usually works in the evening so 
the main PR office can let you in anytime.
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Brian Witt Aug 16, 2007 12:34 PM 
Can't remote in as the machine is off
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Brian Witt Aug 16, 2007 11:57 AM 
Left VM for times
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Brian Witt Aug 16, 2007 09:05 AM 
Task reassigned to Brian Witt.
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Courtney Carlson Aug 15, 2007 08:18 PM 
***This is an email***

The new computer delivered to Sports Information 
(WOU#20060257) needs to have additional 
permissions set. On the previous computer, my 
user account was set as an administrator on the 
local machine and I need to have the same set for 
the new computer. Our sport statistical software 
needs to be installed and requires the extra 
permissions to function properly. As mentioned 
above, this was previously arranged on my last 
computer that this machine replaced. If you have 
any questions please feel free to contact me via 
e-mail. If you need further authorization, please 
contact Russ Blunck, Sports Information  
Director or Denis Visuano, Public Relations 
office manager.

Thank you,

~~Shane Van Matre
Assistant Sports Information Director
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