Service Request Ticket - # 21786

Service Request Information

CONTACT Name Sauer, Nathan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 16, 2007 10:40 AM
Department University Computing Solutions Phone 88960
Location Email sauern@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Oct 01, 2007 08:25 AM 
the other two work fine. we have updated inventory
the mac in place will stay there.
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Myron Hoeckle (Student) Sep 25, 2007 03:49 PM 
HSS 111 the new RMA is having the AFP Volume mount
issue. 20070330[Edit Inv] seems to be fixed. will test 20070319[Edit Inv].
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Myron Hoeckle (Student) Sep 25, 2007 01:43 PM 
brad has gotten the mac back from apple RMA.
imaging it now.
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Myron Hoeckle (Student) Aug 24, 2007 11:16 AM 
it would appear that 20070306[Edit Inv] has a partially
broken network card.
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Myron Hoeckle (Student) Aug 23, 2007 01:59 PM 
NS 202 is done and on the way to the room.
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Myron Hoeckle (Student) Aug 23, 2007 01:05 PM 
attempting to mount the image via fire wire, it is
coping in progress.
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Myron Hoeckle (Student) Aug 22, 2007 01:05 PM 
updating NS116
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Myron Hoeckle (Student) Aug 22, 2007 12:53 PM 
NS 202 is almost ready.
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Myron Hoeckle (Student) Aug 22, 2007 12:52 PM 
ED217 was delivered to Nathan
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Myron Hoeckle (Student) Aug 21, 2007 10:26 AM 
the AFP volume failed again I now blasted the
partitions and reformatted and now reinstalling
MAC OS once more...
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Myron Hoeckle (Student) Aug 20, 2007 02:50 PM 
reinstalled the MAC OS on 20070306[Edit Inv]
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Myron Hoeckle (Student) Aug 17, 2007 03:09 PM 
Task reassigned to Myron Hoeckle.
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Myron Hoeckle (Student) Aug 17, 2007 12:16 PM 
one does not mount the AFP volume going to try and
reinstall Mac OS
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Myron Hoeckle (Student) Aug 17, 2007 12:16 PM 
I am netbooting them now.
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Tricia Flaherty Aug 17, 2007 10:38 AM 
okay I'm also adding to this task two monitors 
for NS 116 and NS202.  they will be under the 
tech inbox area
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Tricia Flaherty Aug 16, 2007 10:42 AM 
These are for HSS111, ED217, NS202, and NS116. I 
will put them in a tech inbox with a Setup form, 
please consult with Joe and Nathan aboput what 
goes on to a Smart Classroom  Instructor station
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