Service Request Ticket

Service Request Information

CONTACT	Name	Flaherty, Tricia	Date	Aug 17, 2007 10:17 AM
	Department	University Computing Solutions	Phone	88904
	Location		Email	flahert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070138 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	B4GBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 installed as Office Pro 2003 from P0062550, Acrobat Pro 6 from P0043887, Acrobat Pro v9 from P0072036 transferred to W#20101443 MARCH2012 see SR43575
	Wired NIC	00:1A:A0:53:01:DF

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Aug 21, 2007 12:02 PM	Returned to Tricia.	Add Attachment
Brad Dougherty	Aug 20, 2007 09:07 AM	Task reassigned to Brad Dougherty.	Add Attachment
Brad Dougherty	Aug 20, 2007 08:58 AM	After opening and closing it, it started working.	Add Attachment
Brad Dougherty	Aug 20, 2007 08:56 AM	Looks like a bad mobo / cpu	Add Attachment
Tricia Flaherty	Aug 17, 2007 10:20 AM	oh yeah I put it in tech inbox #6	Add Attachment
Tricia Flaherty	Aug 17, 2007 10:18 AM	Please let me know when you have it fixed as it is part of the GFA replacement batch for Library Staff	Add Attachment