Service Request Ticket

Service Request Information

CONTACT	Name	Merriman, Beverly	Date	Aug 17, 2007 11:03 AM
	Department	Deaf Studies and Professional Studies	Phone	88261
	Location		Email	merrimab@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060224 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 3.40GHz 2x2M, 800FSB
	Serial No.	H1L9VB1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro 2003 from P0059051
	Wired NIC	00:13:72:A6:59:F9

TECHS	Submitted by	Francesca Guralnick	Contact	fguraln@wou.edu	88069
	Primary Technician		Contact	morr@wou.edu	88925

Entered by	Date	Memo
Michael Orr			Email Public
Entered by	Date	Memo
Michael Orr	Aug 17, 2007 11:58 AM	Task reassigned to Michael Orr.	Add Attachment
Michael Orr	Aug 17, 2007 11:58 AM	The root of this issue was that the printer was defaulting to the Windows Document Image Writer. Showed her how to change the default. Issue saved.	Add Attachment
Michael Orr	Aug 17, 2007 11:43 AM	Evidently it's not a thin client according to beverly. I'm going to go over and verify that it's a tower and see if I can figure out what their actual issue is. It seems like they just want a special printer for the student worker. We don't have any spare printers so it will most likely be a moot point.	Add Attachment
Michael Orr	Aug 17, 2007 11:08 AM	They actually want a printer to hook up directly to their thin client "if we have one laying around". FLASH! AHAAAA! SAVIOR OF THE UNIVERSE!	Add Attachment
Francesca Guralnick	Aug 17, 2007 11:04 AM	ed 220 would like a printer hooked up to the student worker thin client	Add Attachment