Service Request Ticket - # 21804

Service Request Ticket - # 21804

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Service Request Information

CONTACT	Name	Mafit, Cindi	Date	Aug 17, 2007 11:35 AM
	Department	The Research Institute	Phone	88792
	Location		Email	mafitc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20041094 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Computer -TRI Purchased - TRI# 87321016
	Serial No.		Location	PDR
	CPU	Unknown
	OS	Unknown	Software	MS Office Pro Plus 2007 from P0073053 11-2009
	Wired NIC	00:11:11:1F:FD:71

TECHS	Submitted by	Francesca Guralnick	Contact	fguraln@wou.edu	88069
	Primary Technician		Contact	kerrs@wou.edu	88986

Tracking

Entered by	Date	Memo
Summer Kerr			Email Public
Entered by	Date	Memo
Summer Kerr	Aug 27, 2007 01:57 PM	Left voice message to let her know it's working.	Add Attachment
Summer Kerr	Aug 27, 2007 01:54 PM	Banner is fixed to reflect the correct vnumber and ssn. Account lookup works with ssn and last name. I changed the tech agreement and monitor consent attributes back to zero.	Add Attachment
Summer Kerr	Aug 27, 2007 01:46 PM	Need to put the correct vnumber in ldap.	Add Attachment
Michael Orr	Aug 24, 2007 04:52 PM	Task reassigned to Summer Runyan.	Add Attachment
Adam Bates	Aug 23, 2007 04:58 PM	**This is an email** just received this message (see below) and tried to log in and complete the compliance agreement. It will still not let me log in and says I am not valid in LDAP. I tried logging in with my SS number and tried with my V number and neither worked. So this is not fixed.	Add Attachment
Joe Crowe	Aug 23, 2007 12:05 PM	**This is an email** Hi Michele, This may already be resolved, but I'm out of the loop if so. Do you know if this is fixed at this time? thanks, Joe	Add Attachment
Summer Kerr	Aug 17, 2007 03:30 PM	correct vnumber: V00009982 returned vnumber: V00009876	Add Attachment
Summer Kerr	Aug 17, 2007 03:30 PM	It looks like the pidm for cindi's ssn is different then the pidm for the vnumber that is stored in ldap, thus returning the wrong vnumber. It can be worked around using the back door with the correct vnumber, but this really needs to be fixed in banner.	Add Attachment
Joe Crowe	Aug 17, 2007 02:16 PM	**This is an email** Hi Heather, It appears that Cindi Mafit has multiple Vnums assigned to her. This will make it so that AccountLookup fails. If you are the appropriate person, can you confirm my observation and reconcile the correct vnum? thanks, Joe Crowe	Add Attachment
Joe Crowe	Aug 17, 2007 02:12 PM	Task reassigned to Joe Crowe.	Add Attachment
Michael Orr	Aug 17, 2007 01:53 PM	Assigned to Summer per Joe.	Add Attachment
Michael Orr	Aug 17, 2007 01:52 PM	Task reassigned to Summer Runyan.	Add Attachment
Francesca Guralnick	Aug 17, 2007 11:37 AM	gets a error message when she tries to go in and agree erro message: not in ldap does not apear you have a vallid/unique vnumber stotred in ldap. told her to contact ucs	Add Attachment