Service Request Ticket - # 21805

Service Request Information

CONTACT Name Jack, Roben   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 17, 2007 01:00 PM
Department Advancement & Foundation Phone 88468
Location Email jackr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030514[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 36RGQ41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro 2003 from P0047054

Wired NIC 00:0C:F1:E0:4E:14

TECHS Submitted by Francesca Guralnick Contact fguraln@wou.edu 88069
Primary Technician Contact guralnij@wou.edu 88646

Tracking

Entered by Date Memo
Joan Guralnick
Email

Public
Entered by Date Memo
Brad Dougherty Aug 27, 2007 10:38 AM 
Task reassigned to Joan Guralnick.
 Add Attachment
Brad Dougherty Aug 27, 2007 10:38 AM 
I burned a copy of the presentations to a CD so
they can't be broken. I'll be keeping a copy of it
on my desk in case they break/lose/etc their copy.

Skyler is delivering it right now.

Closing, flagging, moving under Joan per Joe's
request.
 Add Attachment
Brad Dougherty Aug 17, 2007 02:54 PM 
Task reassigned to Brad Dougherty.
 Add Attachment
Joe Crowe Aug 17, 2007 02:10 PM 
The documentation for this task is really sparse.
 Are they getting an error?  What does happen,
what does not?  Please assign to Joan for review
once task is done.
 Add Attachment
Francesca Guralnick Aug 17, 2007 01:02 PM 
this is the 3rd or 4th time that they have the 
same problem. has been worked on before and each 
time they think they have found the solution but 
it stops working again
 Add Attachment