Service Request Ticket - # 21811

Service Request Information

CONTACT Name Person, Zachary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 20, 2007 09:14 AM
Department Admissions Office Phone 88199
Location Email personz@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060806[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Optiplex 745 SFF, 2.13GHz, 2M, 1066MHz FSB
Serial No. D1V92D1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Vista Business downgraded to XP Pro, MS Office Pro Plus 2007 from P0061657 installed as Office Pro 2003

Wired NIC 00:1A:A0:49:CB:1F

TECHS Submitted by Sarah Callaway Contact scallaway06@wou.edu 88925
Primary Technician Contact scallaway06@wou.edu 88925

Tracking

Entered by Date Memo
Sarah Callaway
Email

Public
Entered by Date Memo
Sarah Callaway Aug 20, 2007 12:01 PM 
It works now, so its ok.
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Sarah Callaway Aug 20, 2007 12:01 PM 
Task reassigned to Sarah Callaway.
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Brad Dougherty Aug 20, 2007 11:26 AM 
Task reassigned to Brad Dougherty.
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Brad Dougherty Aug 20, 2007 11:26 AM 
I have E-Mailed Brian Wendler about this.
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Brad Dougherty Aug 20, 2007 11:24 AM 
He's getting the error message "ORA-1017: invalid
username/password; login denied."

When he tried to set his Banner pin he gets a
message telling him that his V number is invalid.
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Brad Dougherty Aug 20, 2007 11:19 AM 
No WOU number in the task. When complete please
flag and move under Joan.
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Sarah Callaway Aug 20, 2007 09:14 AM 
Zachary is unable to log into banner or reset his 
pin.  He is around pretty much all day he said, 
and available both today and tomorrow.
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