Service Request Ticket - # 21815

Service Request Information

CONTACT Name Bowman, Tim   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 20, 2007 10:51 AM
Department Health & Exercise Science Phone 5039101125
Location Email bowmant@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20060345[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag 2COFWB1 Description Inspiron 6400 Intel Core 2 Duo Processor T5500 (2M
Serial No. 2COFWB1 Location was Tim Bowman? Football

CPU Intel Core 2 Duo T5500(2MB/1.66GHz/667MHz)


OS Software MS Office PRo 2003 from P0059014

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public

Entered by Date Memo
Brad Dougherty Aug 28, 2007 02:34 PM
Brian delivered it. Hopefully it's going to work
for him.
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Brad Dougherty Aug 28, 2007 10:45 AM
I fixed the card up. It's ready to deliver.

I called Tim back and left him a message
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Christian Mendez Aug 27, 2007 01:57 PM
Tim called back and said that his door will be 
open if Brad just wants to return that GB 
ethernet card. 

Tim will be out of his office, but will leave the 
door open.
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Skyler Gregory Aug 27, 2007 11:32 AM
Task reassigned to Brad Dougherty.
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Christian Mendez Aug 27, 2007 11:05 AM
Tim called back saying he is available now until 
the end of the day.
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Brad Dougherty Aug 27, 2007 08:58 AM
I called and left him a message requesting a call
back when he's available.

The card has been already installed and tested by
Audrey. This sounds like an issue unrelated to the
network card.
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Kevin Elmore Aug 26, 2007 08:30 PM
He's still having trouble.  He's getting a black 
screen after the windows chime at bootup.  Trying 
to open a "playmaker" file.  Will be in before 
8am.  Says he has not received the Gigabit, and 
has not been shown how to use the Gigabit card.
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Mark Lyons Aug 23, 2007 07:57 AM
Tim called back to say that he got called by one 
of the football coaches that some students tried 
to use his laptop yesterday evening to log in and 
that it froze on them. He did not know the 
specifics beyond that. He wanted us to know that 
in case this could have been part of the problem 
he is having.
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Mark Lyons Aug 23, 2007 07:47 AM
He is having trouble with the ethernet. He cannot 
access the internet at all. He doesnt have 
several of his drives. His computer also has 
icons saying that he doesn't have internet 
access. Other computers in the area have 
internet. He also tried to remove the ethernet 
cable from the card and is unable to, he says 
that it feels like it is stuck. His door is 
unlocked so if he is not there it can still be 
worked on. 
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Audrey Sundkvist Aug 22, 2007 12:42 PM
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Aug 22, 2007 12:42 PM
I set it up, but Tim was not there. It is
installed and ready to be used.
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Tricia Flaherty Aug 22, 2007 11:22 AM
New card has arrived and is in TECH inbox #6
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Skyler Gregory Aug 20, 2007 03:55 PM
Card was PCMCIA but needed to be ExpressCard.
Joanie is ordering the new card which is EC1000
from Linksys. On hold until we get the new card.
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Skyler Gregory Aug 20, 2007 02:39 PM
Task reassigned to Skyler Gregory.
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Skyler Gregory Aug 20, 2007 02:38 PM
laptop is in his office apparently so I'll go down
there and "install" the card...
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Skyler Gregory Aug 20, 2007 01:26 PM
Called, left vm for times of availability.
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Skyler Gregory Aug 20, 2007 01:21 PM
Task reassigned to Skyler Gregory.
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Brad Dougherty Aug 20, 2007 11:04 AM
It's in slot 6.
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Tricia Flaherty Aug 20, 2007 10:54 AM
I will have Joanie put in tech inbox with 
invoice...I need you to tag with W#20070351[Edit Inv]
(Joanie will have tag too) record MAC Address in 
inventory please as I'm out of the office.  He is 
in a hurry to get this card for football.  Brad 
speced out card and may know mpre about their 
needs.
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