Service Request Ticket

Service Request Information

CONTACT	Name	Price, Michele	Date	Aug 20, 2007 03:30 PM
	Department	International Education & Development	Phone	88493
	Location		Email	pricemv@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20030864 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	1703FP, 17 inch flat panel display
	Serial No.	CN02Y3157161843RAKXZ	Location	PDR

TECHS	Submitted by	Sarah Callaway	Contact	scallaway06@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Aug 22, 2007 09:14 AM	It was not a banner issue at all. She was trying to view the acceptable use policy in account lookup as prompted to by an email sent out by Bill and the agreement was not showing up. I think Summer fixed this problem server side a couple days ago. Michelle can read the agreement now though.	Add Attachment
Courtney Wehner	Aug 22, 2007 09:11 AM	She called back and so I transfer her Audrey	Add Attachment
Audrey Sundkvist	Aug 21, 2007 01:59 PM	Called and left a voicemail asking for times she's available.	Add Attachment
Joe Crowe	Aug 20, 2007 07:05 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Joe Crowe	Aug 20, 2007 07:05 PM	Audrey, please see me about this task.	Add Attachment
Audrey Sundkvist	Aug 20, 2007 04:08 PM	Task reassigned to Network Admin.	Add Attachment
Audrey Sundkvist	Aug 20, 2007 04:08 PM	Please verify that this person has access to Banner. pricemv	Add Attachment
Sarah Callaway	Aug 20, 2007 03:31 PM	She is attempting to log into banner in order to read the new electronic terms of use before she signs it, but banner identifies her as an invalid user.	Add Attachment