Service Request Ticket - # 21824

Service Request Information

CONTACT Name West, Ryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 21, 2007 07:40 AM
Department Financial Aid Phone 88476
Location Email westr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030422[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, Pentium 4 at 3.0GHz
Serial No. FL0Z141 Location PDR

CPU Pentium 4-3.06Ghz


OS Unknown Software MS Office 2003 Pro from P0045604 installed as Office XP PRO, Adobe InDesign V3.0 WIN from P0047835

Wired NIC 00:0C:F1:8D:70:72

TECHS Submitted by Mark Lyons Contact mlyons@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Brad Dougherty Aug 21, 2007 08:30 AM 
Task reassigned to Joe Crowe.
 Add Attachment
Brad Dougherty Aug 21, 2007 08:30 AM 
Moving this under Joe.
 Add Attachment
Mark Lyons Aug 21, 2007 07:43 AM 
He called to say that the clearing of the log 
files and backing up of the database does not 
appear to be working. He gets a message that the 
database is full, and cannot access it. It says 
to backup the transaction log for the database to 
free up some space. He says that Joe Crowe 
usually handles the request for this.
Add Attachment