Service Request Ticket - # 21862

Service Request Information

CONTACT Name Taylor, Ella   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 24, 2007 08:10 AM
Department The Research Institute Phone 88589
Location Email taylore@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020583[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4550, P4-2.53Ghz
Serial No. 6K3JT21 Location PDR

CPU Pentium 4-2.53GHz


OS Unknown Software

Wired NIC 00:07:E9:7E:58:38

TECHS Submitted by Catherine Bridge Contact cbridge@wou.edu 88069
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Aug 24, 2007 04:13 PM 
Task reassigned to Michael Orr.
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Christian Mendez Aug 24, 2007 11:23 AM 
I called everyone back on the list letting them 
know to restart their machines.
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Michael Orr Aug 24, 2007 11:15 AM 
Christian's going to call these people and let
them know this is fixed. Joe/Alex found the problem.
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Christian Mendez Aug 24, 2007 10:38 AM 
Karla Menear her I Drive went down this morning. 
Located at Terry House 88733. wou # 20040617[Edit Inv]
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Michael Orr Aug 24, 2007 09:58 AM 
It looks like the student worker vbs is causing
the issue. I'm having the same problem. Showed
Alex the error message. he said he'd look at it,
but to tell Joe when he comes in.
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Catherine Bridge Aug 24, 2007 08:41 AM 
Another call from Brittany in Todd hall: 
apparently, only the student workers are unable 
to access the I drive. Teachers do have access.
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Catherine Bridge Aug 24, 2007 08:37 AM 
Others are unable to access the I drive:

Emily Cunningham: WOU#20020709[Edit Inv] (also unable to 
access the X drive)

Bryan Beck and Laurie Hilterbrand all in the 
library.
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Catherine Bridge Aug 24, 2007 08:11 AM 
Brittany is able to access her H, J, K and P 
drives but is unable to access her I drive. She 
can be reached in room 205 Todd hall and her 
number is  88038.
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