Service Request Ticket - # 21865

Service Request Ticket - # 21865

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Service Request Information

CONTACT	Name	Taylor, Steve	Date	Aug 24, 2007 11:46 AM
	Department	Natural Science/ Earth and Physical Science	Phone	88398
	Location		Email	taylors@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040424 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Optiplex SX280, Pentium 4, 2.80GHz, 1M, 800MHz
	Serial No.	GS9TY51	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	Office 2003 Pro License from P0049802
	Wired NIC	00:0F:1F:E3:CE:A0

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	morr@wou.edu	88925

Tracking

Entered by	Date	Memo
Michael Orr			Email Public
Entered by	Date	Memo
Michael Orr	Aug 28, 2007 09:44 AM	It's installed and ready to go. Since Nathan already knows about the need to install starboard I'm going to go ahead and close this ticket.	Add Attachment
Nathan Sauer	Aug 27, 2007 11:09 PM	Task reassigned to Michael Orr.	Add Attachment
Nathan Sauer	Aug 27, 2007 11:09 PM	I will be out till 9/4, please go ahead and install it and I'll finish it when I get back. Also, the KVM does not switch the monitor, only the keyboard and mouse. It does not use software, just a P/S 2 connection from them. Use the touch panel to switch between thin client and computer.	Add Attachment
Michael Orr	Aug 27, 2007 05:53 PM	Task reassigned to Nathan Sauer.	Add Attachment
Michael Orr	Aug 27, 2007 05:53 PM	Machine's all set to go. Just needs to be installed in NS101. However, couldn't find install media or install files for starboard. Assigning to Nathan to get that installed. Other than that it's good to go.	Add Attachment
Michael Orr	Aug 27, 2007 11:17 AM	Brought the machine back to the office. We're going to swap out the machine with another one we've got so I'm getting the new machine ready to replace the faulty one.	Add Attachment
Michael Orr	Aug 27, 2007 11:01 AM	Double checked on my thumb drive when I got back to the office. Still working fine on my machine.	Add Attachment
Michael Orr	Aug 27, 2007 10:55 AM	When a thumb drive is inserted into the front USB ports on the PC (WOU#20040424) the pc gives an error saying "USB Device Not Recognized" When you click on the bubble to see what's going on it simply lists the thumb drive as an "unrecognized device" and tells you to reattach the device and/or replace it. The thumb drive works fine on my office comp. Hitting scroll lock twice shifts the keyboard and mouse over to the thin client (I think) but the video stays on the PC screen so you can't see what you're doing on the thin client side. KVM video cable may be loose? I was going to check the thumb drive on the thin client, but since i can't get the video feed I can't really do that.	Add Attachment
Michael Orr	Aug 27, 2007 10:52 AM	Task reassigned to Michael Orr.	Add Attachment
Michael Orr	Aug 27, 2007 10:27 AM	Going to go check out the thumb drive issue. I'll see if I can figure out the toggling software as well while I'm there.	Add Attachment
Christian Mendez	Aug 24, 2007 11:48 AM	The Instructor Station in NS 101 does not read USB Sticks in the 2 front USB ports of the PC. Steven also mentioned that they have a program that toggles between the Thin client and PC they have set up and just wanted to make sure that this software is working properly because someone tried to use that feature today and was not successfull. Emailing Steven is best because he is in Corvallis: taylors@wou.edu	Add Attachment