Service Request Ticket - # 21866

Service Request Information

CONTACT Name Whitenack, Faye   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 24, 2007 11:47 AM
Department Business Services Phone 88172
Location Email whitenaf@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050777[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
Serial No. GPW5L81 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0054700

Wired NIC 00:12:3F:95:42:B8

TECHS Submitted by Joe Crowe Contact crowej@wou.edu 88955
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Sep 06, 2007 11:27 AM 
Task reassigned to Michael Orr.
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Michael Orr Sep 06, 2007 11:26 AM 
Installed and set up. Both users have now been
taken care of. Closing ticket.
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Michael Orr Sep 06, 2007 11:13 AM 
Heading up to install that.
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Courtney Carlson Sep 06, 2007 11:04 AM 
She returned Mike's call:
She is in office rest of the day.
Friday in morning, out of office by 3pm
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Michael Orr Sep 06, 2007 10:54 AM 
Called Dorothy and left a vm asking for times to
come and get this taken care of.
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Audrey Sundkvist Aug 28, 2007 02:06 PM 
Dorothy Hendrickson: she is out of the office
until Thursday 9/6.

Her extension is 88232

Josh Lind's machine has SecureCRT v3 installed.
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Audrey Sundkvist Aug 28, 2007 01:51 PM 
I am going over to install Josh's software. RM
106C in the Admin building.
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Courtney Wehner Aug 28, 2007 09:18 AM 
He called in and said that he is in today. He can 
be in his office anytime except noon-1p.
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Audrey Sundkvist Aug 27, 2007 02:10 PM 
Called and left a message for Josh to call us back
with availability. I already put his info in the
license file for SecureCRT v3.
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Christian Mendez Aug 27, 2007 01:02 PM 
He called to let us know that his machine's WOU # 
is: 20050777[Edit Inv]
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Audrey Sundkvist Aug 27, 2007 11:31 AM 
Josh Lind: left a voice message asking for the
WOU# on his machine.

Dorothy Hendrickson: she is out of the office
until Thursday 9/6.
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Audrey Sundkvist Aug 27, 2007 11:25 AM 
Josh Lind's extension is 88187
Dorothy Hendrickson's is 88232
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Brad Dougherty Aug 27, 2007 10:47 AM 
We'll need to contact Josh Lind and Dorothy
Hendrickson directly.
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Brad Dougherty Aug 27, 2007 09:28 AM 
Called and left a message requesting a call back
when she's available and if she could provide the
WOU #s of the two machines.
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Joe Crowe Aug 24, 2007 08:58 PM 
We use the code etc for the 50 users.  Install v3 (not v5)
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Audrey Sundkvist Aug 24, 2007 03:49 PM 
I do not see individual licenses for people. We
have 50 licenses total with 3 of those upgraded to
the latest version. All info per the installs$
drive data.
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Joe Crowe Aug 24, 2007 11:47 AM 
****This is an email****
Joe,
Since neither Dorothy Hendrickson nor Josh Lind
are on thin clients, they would both prefer to
have SecureCRT loaded directly on their computers.
 They foresee using it frequently and want to make
it as simple as possible since they both would be
running several other applications at the same time. 
Will that work?
Faye
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