Service Request Ticket - # 21871

Service Request Information

CONTACT Name Loving, Mollie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 24, 2007 01:07 PM
Department Disability Access Services Phone 88250
Location Email lovingm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Aug 29, 2007 03:17 PM 
Task reassigned to Michael Orr.
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Michael Orr Aug 29, 2007 03:17 PM 
Problem resolved. The appropriate users were made
admins on the machines and that fixed the error
they were getting. Also registered each of the
machines so the trial version issue should be
resolved. Closing ticket.
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Michael Orr Aug 29, 2007 02:02 PM 
Heading up to take a look at this.
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Brian Witt Aug 28, 2007 04:50 PM 
The faculty member who uses the software will be
in tomorrow, the 29th, after 12.
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Brian Witt Aug 28, 2007 04:49 PM 
Called to verify which machines are having issues
with the software. There are only two machines
that are having problems (20030859[Edit Inv], 20030860).
Purchase info shows licenses for both of these
machines.

T:\TextAloud MP3\Text Aloud 2.0
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Christian Mendez Aug 24, 2007 01:09 PM 
One machine Text Aloud software is giving error 
message Server threw and exception.

The other machine : says that the trial version 
has expired of the software Text Aloud

They are asking if we have licenses for these 
machines.

3 machines total that they know of right now.

Contact Mollie: 88250
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