Joe said his reply states he is going to buy a new
laptop rather than worrying about the screen. I'll
close the task but more may be added.

the part came back as $536.95.  Please confirm 
if he is willing to pay it.  Otherwise we will 
PDR machine

the part came back as $536.95.  Please confirm 
if he is willing to pay it.  Otherwise we will 
PDR machine

Purchase Request has been entered. Order #2954

Task reassigned to Skyler Gregory.

Task reassigned to Joanie Kinnaman.

****This is an email****
 Time  	 Details
08/27/2007 05:49:11PM 	System: "Thank you for
choosing Chat support. The next representative
will be available to assist you shortly. While
waiting, check some of our self support options
above. No fear, you won't lose your place in line!"
08/27/2007 05:49:19PM 	Session Started with Agent
(WPD Christopher Wilkins)
08/27/2007 05:49:19PM 	Joe Crowe: "Service Tag:
2w43h81 WPR Tracking #: Questions: User cracked
the screen..how do I go about a non-warranty
replacement?"
08/27/2007 05:49:23PM 	Agent (WPD Christopher
Wilkins): "Thank you for contacting Dell Warranty
Parts Direct. My name is Christopher. May I please
have your Technician ID number while I review your
question and pull up the service tag or WPR
information you provided?"
08/27/2007 05:49:41PM 	Joe Crowe: "100970"
08/27/2007 05:50:46PM 	Agent (WPD Christopher
Wilkins): "Thank you for waiting. I have your
account information available. I am showing this
Service Tag is a I700. The warranty expires on
09-15-08. Is this correct?"
08/27/2007 05:51:04PM 	Joe Crowe: "Correct"
08/27/2007 05:51:16PM 	Agent (WPD Christopher
Wilkins): "You will have to contact a sales group
to purchase a new screen. If you needed someone to
install it for you, you would have to contact the
Out of Warranty Dept."
08/27/2007 05:51:44PM 	Joe Crowe: "I can do the
install...just needed to know a contact"
08/27/2007 05:51:59PM 	Agent (WPD Christopher
Wilkins): "I would try to contact your sales rep
in that case."
08/27/2007 05:52:15PM 	Joe Crowe: "If I cannot
order it here, I will proceed through the normal
sales channel"

He has had the Dell laptop for a couple years, 
the screen is cracked and wanted to know if we 
could fix it somehow. 

The WOU# on the machine is: 20050758
He is available in his ofice all week: 88590