Service Request Ticket - # 21898

Service Request Information

CONTACT Name Smith, Todd   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 28, 2007 09:25 AM
Department Athletics Phone 88516
Location Email smithto@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040553[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag Description iMac G5 20 in 1.8GHz Superdrive #Z095
Serial No. W8503015PNZ Location

CPU G5 1.8GHz


OS Software MS Office 2004 Pro from P0050866 Playmaker Pro

Wired NIC 00:11:24:70:16:5C

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joe Crowe Aug 31, 2007 03:30 PM 
Task reassigned to Joe Crowe.
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Adam Bates Aug 29, 2007 10:20 AM 
Called back. He still can't access network files 
from their G5. Error 36 "some data can't be read 
or writen."
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Audrey Sundkvist Aug 28, 2007 03:52 PM 
****This is an email****
Hi Todd,

I stopped by the football office (OPE 106) and had
a look at the Mac in there. I made sure it was all
up-to-date with updates from Apple and I bound it
to the campus network (mash). When someone logs
into the machine they can use the profile specific
to the Mac, which is WOUUser and requires no
password or they can enter his or her WOU login
name and password.

If you have any further problems or questions
please contct UCS via email to ucshelpdesk@wou.edu
or phone extension 88925.

Have a good day,
Audrey Sundkvist
WOU UCS Tech
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Audrey Sundkvist Aug 28, 2007 03:52 PM 
The machine did not need upgraded to 10.4 since it
already was 10.4, but I renamed and bound it. I
also ran software updates from Apple and repaired
disk permissions just in case.
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Audrey Sundkvist Aug 28, 2007 03:09 PM 
Task reassigned to Audrey Sundkvist.
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Joe Crowe Aug 28, 2007 10:28 AM 
Make sure that his machine is 10.4 and not 10.3.

If it's 10.3 please update it.
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Michael Orr Aug 28, 2007 09:47 AM 
I think he means we need to just bind it to the
domain. Make sure it's named correctly and this
shouldn't be a problem.
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Courtney Wehner Aug 28, 2007 09:26 AM 
He will be in today with the computer. He said 
that he was told before that it will need to be 
updated. He said that it will open up browsers 
just fine.
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