Service Request Ticket - # 21901

Service Request Information

CONTACT Name Birken, Jim   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 28, 2007 12:05 PM
Department Advancement & Foundation Phone 88145
Location Email birkenj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030630[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. BTC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:5B:81

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Aug 28, 2007 02:56 PM 
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Aug 28, 2007 02:56 PM 
I let Jim know that not logging off will cause the
TS to disconnect his session and give him the
blackscreen.
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Courtney Carlson Aug 28, 2007 12:07 PM 
Black screen appears when he tries to log into. 
Has had this issue before and it was fixed 
remotely.
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