Service Request Ticket - # 21904

Service Request Information

CONTACT Name Spring, Lowell   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 28, 2007 01:22 PM
Department Emeritus and Retired Faculty and Staff Phone 88337
Location Email springl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20060239[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. B3L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A6:14:F7


TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public

Entered by Date Memo
Adam Bates Aug 30, 2007 12:23 PM
Called back. Discovered the print button.
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Adam Bates Aug 29, 2007 01:43 PM
Called back. This can be worked on anytime. If 
you need him his cell # is 503-949-2017.
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Courtney Carlson Aug 28, 2007 01:38 PM
Called to change availability time. Tomorrow he 
won't be available until 1pm.
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Courtney Carlson Aug 28, 2007 01:31 PM
** He says we can call at 10am in the morning to 
check his availability. 
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Courtney Carlson Aug 28, 2007 01:28 PM
1) First Page only printing out on multiple page 
print jobs. He said he checked the settings.

2) When trying to print an email he copied then 
pasted into word, he gets this error message:

"Word could not load email envelope. Could be 
caused by network connection problem or problem 
with office installation."

Gone in half an hour.
Call around 10 am ion the mor
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