Service Request Ticket - # 21906

Service Request Information

CONTACT Name Grouger, Debra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 28, 2007 03:14 PM
Department The Research Institute Phone 88293
Location Email kenyond@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060809[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 548T2D1 Description Dell Optiplex 745 SFF, 2.13GHz, 2M, 1066MHz FSB
Serial No. 548T2D1 Location Storage

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Vista Business downgraded to XP Pro, MS Office Pro 2003 from TRI site license. Corel Draw Graphics Suite X4 from P0072227. MSOffice Pro Plus 2010 from P0079318 installed as OfficePro2007

Wired NIC 00:1A:A0:4A:C1:C3

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joe Crowe Aug 30, 2007 11:33 PM 
Task reassigned to Joe Crowe.
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Joe Crowe Aug 30, 2007 11:33 PM 
She called me back saying that she would take care
of it...
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Joe Crowe Aug 30, 2007 02:42 PM 
Called her.  It's gotta be a TRI share.  I asked her what server
\share.  Awaiting callback.
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Courtney Carlson Aug 28, 2007 03:16 PM 
Got a new computer last month, she now needs 
access. She hasn't had it since she got her new 
machine (she hadn't yet requested it)
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