Called. Lori said it's working fine now. Closing
ticket.

****This is an email****

Lori,

I've taken some steps to try to fix the problem
with Acrobat Pro locking up the machine. I
uninstalled Norton Antivirus (shouldn't still have
been on there as we've moved to Sophos) and ran
some registry cleaning software. I also
uninstalled Yahoo Toolbar as that browser addon
has given us numerous problems in the past and
tends to come bundled with spyware.

Acrobat itself had 6 separate updates available
for it. I ran all of those and hopefully that will
take care of the issue you've been having. If the
issue has been resolved (or if it hasn't) please
let us know so we can close the ticket or continue
troubleshooting.

If you have any questions or concerns please feel
free to contact us at ucshelpdesk@wou.edu or call
us at 88925. Please include the ticket number of
21911 in any future correspondence so we can
accurately enter the data.

Mike
UCS Tech

Uninstalled Yahoo Toolbar and Norton Antivirus
(Still on there!). Acrobat Pro was in need of
several updates as well. Windows updates were
fine. Ran CCleaner. Also ran CCleaner after
Acrobat was updated. Several hundred issues were
found and fixed.

When he is working in Adobe Professional is the 
only time that it will freeze. They use this 
computer a lot and need this NOT to happen. He 
has to do a hard shut down to get the computer 
working, but then it will just freeze again.