She called back and wanted to know the status of 
this task. She said that she would like to hear 
from someone.

****This is an email****

Email to Michael Ellis:

Michael,

Nancy Minnick called in this help desk ticket
today saying they were unable to open up their
case report app. I went over and checked it out
and the app works perfectly fine from all the pcs
in the office, but their thin client (which is
evidently the computer of choice for this app)
isn't working.

All the information I gathered is in the ticket
itself (21912). Joe mentioned that if there are IP
restrictions on the app it may be a problem
because the terminal servers are no longer in the
127 range but are now on the 112 vlan.

I've assigned the ticket to you so you can make
sure everything's ok with the app or fix it as
necessary. If everything checks out but she still
has the problem feel free to reassign it to UCS Tech.

Thanks,

Mike
UCS Tech

Nancy is going to try logging into another
Terminal Server and seeing what happens. I'm
fairly certain that the problem will persist on
any terminal server, but wanted to double check.
She's going to call the helpdesk and let them know
how it goes.

???